Download the case study to know how SharePoint Knowledge Management Add in can help you in Automotive Industry.
Client Business Description
Transtar Industries is the global leader in transmission and driveline-related solutions. Transtar was founded 1975 in Cleveland, Ohio, where the company is still headquartered today. In four decades, they have grown to be a global supplier of products related to the transmission and driveline.
Client offers huge range of automotive product parts. They were following the classic approach (Emails/Calls) to handle client FAQs, responses and inquiries on their SharePoint based customer portal.
The Client wanted to streamline the knowledge sharing process in his organization and preferred to use our SharePoint based Knowledge Management Add-in with some added customizations. The client also wanted to have a common interface for his sales and support team to achieve customer satisfaction and enhance profitability.
No Response Time Uniformity for addressing customer support issues..
Organization of data
No mechanism to categorize the inquiries and their sharing process..
The company lacked collaboration between sales and support agents.
There was no knowledge repository in place.
Data analytics and enquiry stats were not available.
With the help of our Knowledge Management SharePoint add-in we have developed and implemented a solution where Transtar’s sales and support team could collaborate and share theknowledge effectively and efficiently. Our client, Transtar is now handling the client inquiries in a more streamlined way. In order to address client’s questions accurately, they now have an interface with following features:
- Knowledge Repository
- Powerful keyword search
- Search on documents
- Branding & Personalization
- Analytics Dashboard
- User access permissions
- Q & A Status controls
- Email response templates
- Auto detect user profile language
- Single interface for internal team
- Customer request categorization
- Responsive and consistent design
Digital Marketing Specialist
“It has been a pleasure working with the team at Beyond Technologies. Their top-notch solutions have changed that way that our company engages internally. Their team was extremely responsive to our requests to customize an application to fit our unique needs. Their ability deliver on time gives us the utmost confidence in their proficiency and is why we will continue to rely on Beyond Technologies moving forward.”
Download our SharePoint based
Knowledge Management add-in.
True SharePoint Experts!
We have worked with Beyond key on the development of our company intranet which is hosted in [...]
- Leon Allard
Excellent Tool and Customer Support
This tool is excellent, it is simple to use and configure and meets our business need.[...]
- Andy French
Amazing APP & support. Don't change.
We are using this as a people finder for our college. We did look at a few options[...]
- Darren Evans
App worked out of the box, I had a few questions on configuration so I email[...]
- Matt Williams
How to Enhance New Employee Onboarding Experiences?
Getting your new employee up to speed can be a difficult task for even the most established companies. It’s a careful balancing act...
The Ideal Employee Onboarding Checklist for Increased Efficiency...
Emails get lost in the inbox, physical documents get misplaced and that’s when management starts to notice the communication…
9 Best practices for flawless Employee Offboarding
No company likes employees leaving the organization when they become assets to the whole system. Inevitably…
Use the News web part on a SharePoint page
Web parts are the main characteristic of your page in the site. One such dynamic web part is the news web part…
How to get Custom Theme for your Modern SharePoint site
A couple of months ago, Microsoft introduced new branding and theming capabilities for the Modern SharePoint sites in Office 365…