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Help Desk

Improving the relationship between your business and your employees.

Help Desk

Easy to use system for tracking, prioritizing, and solving IT support tickets.

An IT Help Desk that brings your teams together to deliver exceptional support experience.

Roles and Features

  • Raise a Help Desk ticket by providing following details:
    • Task Name, Description, Priority, Category, Assigned To, Start & End Dates etc.
    • This also includes receiving an email notification (acknowledgement) as soon as the Help Desk Ticket is raised by the end user.
  • Receive email notifications as soon as the raised Help Desk Ticket gets resolved by the Help Desk Executive.
  • View the list of all the Help Desk tickets, including all statuses such as, Not Started, In Progress & Completed.
  • View the full Version History of Help Desk tickets to know the actions taken by different users on a ticket.
  • Send Email reminders for Help Desk tickets.

The Process

Raising Help Desk Tickets

1 Raising Help Desk Tickets

  • The end user raises a Help Desk ticket by providing following details: Task Name, Description, Priority, Category, Assigned To, Task Status, % Complete, Start Date, Due Date.
  • End User can view the list of all the Help Desk tickets, including all statuses such as, Not Started, In Progress & Completed.
  • End User can also view the full Version History of Help Desk tickets to know the actions taken by different users on a ticket.
 
Automatic Email Notifications

2 Automatic Email Notifications

  • On raising a new Help Desk Ticket, the system sends email notifications to both the End User and the Help Desk Executive informing about the newly raised ticket.
 
Working on the Help Desk Tickets

3 Working on the Help Desk Tickets

  • Help Desk Executive views the list of all the Help Desk tickets, including all statuses such as, Not Started, In Progress & Completed.
  • Help Desk Executive works on Help Desk tickets by providing resolution remarks and changing the ticket status to Closed or In Progress.
  • Help Desk Executive can also view the full Version History of Help Desk tickets to know the actions taken by different users on a ticket.
 
Automatic Email Notifications to  end users

4 Automatic Email Notifications to end users

  • On resolving the Help Desk Ticket, the system sends email notifications to the End User informing about the newly resolved ticket.