FAQ

• There is no difference in the functionality of the Global and Global Plus versions of the Employee Directory
• The only difference is in the licensing and payment modes
• Employee Directory Global Plus – Per month subscription
• Employee Directory Global – One-time upfront payment

• Open the configurations section and enter a color name or a color code in the background color property.

• Please add "https://*.sharepoint.com" to the trusted sites location in the internet options. Refresh the page. The presence indicator is a special control, works only on Internet Explorer, Firefox and Opera. Make sure that the Lync's client application is signed in by the user. This can be done by the Network administrator at the network level.
• The presence indicator is a Microsoft Active X control and works only in IE 9,10,11

• Global Version of the Employee Directory is capable of handling any number of users in the SharePoint.
• Unlike the other 2 versions of the app, which first store all the data in the browser memory and then display the users, this version fetches details of only those users which matches the users criteria.
• And hence does not slow down the system even though the number of users might be high.

1. Exclude by Name - Directly give a comma separated list of values in the Excluded Names field. These names need not be full    names of users, just part of their names would be enough.

2. Exclude by Departments – Specify the exact names of departments which you do not want the app to show.

3. Exclude by an Empty Field(Global Filter) – By default this is set to Name. If any user’s name is empty he would be excluded.

4. You can set this to Job Title, Location, Department – This would imply that any user whose location or department is empty      won’t be shown in the list.

• Photos can be uploaded either on SharePoint or from Outlook. All your users must have photos uploaded at 1 place for the directory to fetch them.
• If you are the SharePoint admin, you can manually upload them in the user profiles section for each of the users.

• This could be due to a number of reasons:

1. Your Office 365 contains multiple domains like xxyyzz.co or eeffgg.cc. For this open the Configurations and set the Domain     filter to "*"
2. Your user does not have a mailbox. In this case the user might not be displayed here.

• The user profile for that user still exists. When you delete the license of a SharePoint user, the user Profile still exists in the search, which must be removed manually

• All our apps including the Employee Directory are fully customizable. Please send us your requirements at contact@beyondintranet.com

• Please make sure that the users have uploaded the profile photos on the SharePoint site before the Employee Directory is opened.
• The url https://outlook.office365.com/owa/ needs to be added to the trusted sites location in the internet options. This can be done by the Network administrator at the network level.

• All managed properties can directly be added to the Employee Directory. For those properties, which are not already mapped or are specific for your company. Please follow the below steps,

1. Go To SharePoint Admin > Search > Manage Search Schema.
2. Map the People:SPS-Birthday property in the Crawled Properties list to RefinableDate00 property in the Managed Properties         and alias it as Birthday.
3. Now you can use Birthday in the extra managed Properties and have it displayed in Employee Directory.

This is a typical scenario, where users aren’t seeing locations for some or all of their users.

• Reason: People have entered values in the People:Office(Crawled Property) user profile property and not in the People:SPS-Location(Crawled Property)

Or

• When active directory sync takes place it syncs values in People:SPS-Location(Crawled Property)
• Solution: Since our Employee Directory relies on the People Search it is essential for the values of Location to be available in the Search.
• Our Employee Directory add-in uses BaseOfficeLocation(Managed Property) in the search which is originally mapped to People:SPS-Location(Crawled Property).
• Change the Mapping of BaseOfficeLocation to have both the values of People:SPS-Location(Crawled Property) and People:Office(Crawled Property).

Original Mapping

New Mapping

Please note that these changes take 5 days to completely reflect on the search.

If you still do not see any changes, you might have to trigger re-indexing the user profiles, please refer here.

• A few SharePoint tenants have seen this issue of duplicate search results in People search.
• To resolve this issue, please raise a service request to Microsoft giving a reference Service Request ID: SRX617012094048239ID.

Yes, to remove the delve profile link, please follow the below steps:
You can remove delve profile link or any field through the "template for cards" instructions in section 3.13 in the manual. You can get add-in manual from this https://www.beyondintranet.com/bk-download/EDManual.pdf URL.

You just need to add this style="pointer-events: none;” on this class “ms-people-userImgDiv” in the HTML from the "template for cards" section on the configuration page(refer below screenshots).

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