Raise a Help Desk ticket by providing following details:
- Task Name, Description, Priority, Category, Assigned To, Start & End Dates etc.
- This also includes receiving an email notification (acknowledgement) as soon as the Help Desk Ticket is raised by the end user.
- Receive email notifications as soon as the raised Help Desk Ticket gets resolved by the Help Desk Executive.
- View the list of all the Help Desk tickets, including all statuses such as, Not Started, In Progress & Completed.
- View the full Version History of Help Desk tickets to know the actions taken by different users on a ticket.
- Send Email reminders for Help Desk tickets.